In addition to the legal monster that keeps vigil on the front page of the manufacturer, the consumer fact we also have a 'culture' surrender relating to complaints and their dissatisfaction with a product or service. How often we see (or even feel himself) consumers who take the path of 'peaceful' to give up his rights are not being met rather than having to deal with the bureaucratic term, or will meet with the fact that their complaint was handled properly even tend to be ignored. read more